By Concordia Connection Staff Writer
The Carefree Concierge Team is different from your usual moving company. They understand that downsizing and moving can be difficult, especially for older adults. Their team goes beyond just moving your belongings. They provide comfort and support throughout the entire process.
Moving to a smaller home or retirement community can be emotionally challenging for anyone, but especially for older adults. It means leaving behind a lifetime of memories and adjusting to a new environment, which can be overwhelming. The physical demands of packing and moving can be especially tough for those with limited mobility or health issues.
The Carefree Concierge Team offers a personal and empathetic approach to moving. They understand the emotional attachment to belongings and the struggle of downsizing. They provide personal guidance and practical solutions to help make the process manageable.
They use practical strategies to help clients make decisions about their belongings. For example, they start with a conversation to categorize items as keep, gift, donate, or dispose. This makes the process more manageable and less emotionally taxing.
The team also helps clients visualize how their furniture will fit in their new home through a ‘Furniture Plan.’ They provide scaled drawings and measurements so clients can make informed decisions about what to bring with them.
Additionally, Carefree’s team goes above and beyond to provide personalized service. They look for opportunities to make the moving experience more comfortable and meaningful for their clients, such as preserving sentimental items during the move.
Overall, the Carefree Concierge Team offers a stress-free and supportive moving experience. They understand that it’s about moving belongings and helping clients transition to a new chapter in their lives.
Additionally, the physical demands of sorting, packing, and moving can be daunting, especially for those with limited mobility or health issues. The sense of loss and the uncertainty about the future can exacerbate feelings of anxiety and sadness, making the process of downsizing a particularly stressful experience for the elderly.
This is especially true if it’s the first move from the home that saw most of their children’s growing years. With so many photos, memories, and household items to sift through, they can quickly feel overwhelmed and unsure how to proceed. Their families feel the pressure, too, as the day of the big move draws closer and “Mom” has hardly been able to part with anything, even with the moving truck on its way. It can leave everyone feeling anxious.
The Carefree Concierge Team, with their caring and empathetic professionalism, is more than just a moving company. They provide a personal touch and empathy that is often lacking in the industry, making them the ideal choice for those seeking a stress-free moving experience.
“Any company can move your stuff,” says Carefree Concierge founder and owner, Leroy Peters. “What sets us apart is all the other services and added value we provide.”
“ Customer experience, for us, is eliminating that overwhelming feeling that people have when they look at 40 years of stuff that they’ve collected and now are struggling with. Where do they even begin to get everything into that smaller, right-sized condo, apartment, senior residence they are moving into? We come alongside our clients and gently help them decide what they need in their new place.”
Project Management with the Person in Mind
Another tactic used to help clients come to terms with their need to adjust to less space is called a ‘Furniture Plan.’ This Plan involves measuring the furniture they wish to have moved to the new home, measuring the floorspace in their new home and creating a scaled drawing of their new home to show where everything will fit.
Carefree’s service is more like what you get at a great hotel rather than just a moving company. They look for ways to go ‘Above and beyond’ and do what they should do. Staff are instructed to look for that opportunity.
“In one case, we had a client who had a macramé light switch cover she had made when her daughter was a child. Now that the house was going, it brought her to tears, thinking it would probably end up in the garbage because whoever bought the house would have no sentimental attachment to that light cover. So, when she wasn’t looking, we found a switch in her new place and swapped it out with the old macramé one. She walked in to find the macramé light switch, and then it was just waterworks. It was beautiful.”
“As part of our move-out/move-in process, we offer a thorough cleaning service to ensure everything is spic and span. If you need help with the lawn, they can arrange that as well. We will find a solution to whatever item is causing a concern. “
“The relocation process usually takes around two days. One day for packing and preparing everything for the move and the second day for moving, unpacking and set up. Our clients are typically off enjoying lunch with family and friends or last-minute shopping, etc. while we prepare their new home. Then comes our favourite part… The “Big Reveal!”. Our aim is for our clients to walk into their new home and be wowed by everything being just right. We remind them that this is how moving should be.”
Once a client has moved out of their old home, Carefree takes care of everything left behind to get the house ready for the market. Any remaining items are either donated to charity for a tax receipt on the client’s behalf, or whenever possible, delivered to a reseller to turn these belongings into cash for our customers.
Leroy considers his business more than just a business, calling it a “ministry” due to the emotional aspect of the move. Their goal is to alleviate that burden. Their distinctive approach has made them industry role models. The high rate of repeat customers is a testament to their success – clients keep coming back because they feel that no one else “makes moving feel like this,” which is carefree and stress-free! –
